Return & Refund Policy Due to the nature of our products we do not accept returns. However, we will gladly remedy the issue you may be having. Please send us a detailed message or email about your order. If your item arrived damaged please take photos of it in the damaged packaged and out the package and send to us in an email. We will process the claim and send you new products to replace the damaged item. Please contact BBPRO Customer Service at firstname.lastname@example.org. Items sent back to us will not be accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.